Phone Don’t

June 8th, 2011 Comments Off on Phone Don’t

So many people purchase the insurance plans with their cellphone company, but do they really know what they are getting into?

I had decided to purchase this, like I do with many of my electronics, through Sprint. I had been recommended this by someone that has the same expensive phone as me.

After a lot of thought I added the product replacement plan by Sprint after hearing about this. They said that if I lost, broke or if my phone was stolen I would have a new phone… no questions asked. Great! I am going to Colorado, and I need a phone there so I thought that I would try it.

What Sprint did not tell me was that this was a third party service called Asurion. I have used this service before with Circuit City and found this to be the biggest pain. Well, I lost my cell phone.

So the first thing is that I called Sprint and had the phone disconnected. Sprint was unable to locate the phone and it was a lost cause. After speaking with a representative I was given another number to call. Sure enough, this was Asurion.

I had spoke to the representative giving her a lot of information explaining that I was out of town for a while. After a while, this is when I was told that I would need to be transferred to another representative. This is also when I was transferred to a recording and I was not able to speak to a human again. What a pain!

So while I was out of the state I had to have some stuff printed off, fill out this paperwork and either fax or mail it back to get a new phone. And that does not include the $100 deductible! That is half the cost of a new phone! So, in a year if you need a new phone, you would have paid for it in a year with this insurance plan!

Well, with all this I did not know where I would find a fax machine (who uses those anymore?) and I had to have it printed off at a local business in Breckenridge, Colorado. Still I did not have a fax machine. After calling I heard over and over again that they could do nothing for me. Well with their  tactics that they used I threatened to file a consumer affairs and Better Business Bureau claim I was finally transferred to another department that was able to help me out.

All in all, not worth it! I am cancelling the service and will NEVER recommend this again! Do your research people!


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