After a long day at work my coworker and I decided to head to Arby’s for a quick bite to eat on the way back to his car.
Walking into this Arby’s location was nice and pleasant. The fast food restaurant seemed to be very open and inviting. Working out in the sun all day I had wanted to wash my hands. The restrooms seemed to be very nice and open as well. Upon washing my hands though I noticed no paper towels. Notifying the single woman at the front while my coworker was ordering it seemed like she did not hear me. Trying again she did not acknowledge my concern and my colleague and I spoke about her as nicely just saying that she does not appear to really hear us as if she was zoning out.
With him ordering he had said that wanted a military discount. Okay, I see discounts to military as a joke. I have served in government employment without a gun and a bulletproof vest and often thought about whether I am risking my life for a good reason; I receive no discount. My military friends said that they feel safer being deployed than they do walking the streets at night or working in government… where is my discount? Okay fine… I won’t say anything.
The woman working the front counter said that she had to verify such a discount. She proceeded to ask everyone working what to do. Everyone told her to get a manager out of the cooler since they would have to enter a code for the discount. Waiting in line for four minutes just for this discount, I was getting frustrated, and then nothing as to sorry for waiting in line.
Ordering a French Dip, it took the average amount of time for fast food and my tray was delivered to my table after some confusion as if I should have been waiting at the table.
The food was the average fast food, nothing special and it only took about 20 minutes to arrive at the table from the time I had left the restrooms. The French Dip tasted plain and was not appetizing for some reason. It was as if they forgot some seasoning or something and the dip was just water.
The cost of the food was high for fast food and I could have easily went to any other deli, small sit-down diner for the same price and had better service.
In completing the Arby’s Survey on the back of the receipt, I did receive an email letting me know that they would like to offer me a free meal. Sending my address and it being two weeks later, I did not get my free meal (of which I would have given the card away anyhow).
As a result of everything I would have rated them a two (three is average) but thinking about everything with the bathroom incident, the wait in line for a discount that I think should be null and void, the quality of the food and cost. However since not receiving the free meal shows that Arby’s does not care and I feel that a one star is appropriate. Two weeks later, I should have received their card in the mail as promised. With many other options that are close by, I will choose other options in the future.
UPDATE: Card received June 16th for a free meal. Gave it away.